Workshop Mechanic

Job description

The role

Your role is to ensure that Brompton delivers a first class after-sales support service to the store’s customers. Our aim is nothing less than to deliver world class customer service, to match the world class products that we manufacture and sell around the world.


Responsibilities

As part of our front-line service delivery team, you’ll be a first point of contact for customers. You’ll be working alongside a team of equally passionate and dedicated people with terrific communication and people skills and a genuine desire to provide excellent customer service. Your duties will be to provide expert maintenance and diagnostic assessments regarding Brompton bicycles. As the Mechanic you will be responsible for growing the reputation and financial targets for the workshop through developing your tech skills, through innovative events and extending the services that we provide.

  • Carry out service work - both ‘on the spot’ and booked in repairs.
  • Help provide technical support to customers through email, telephone and face to face.
  • Ensure accurate repair records are completed ensuring appropriate invoices are raised.
  • Help maintain workshop stock levels and order replacements when needed.
  • Provide support to the Sales team on the sales floor.
  • Process warranties as needed with the help of Brompton Technical.
  • To attend supervision, training and meetings as and when required.


Additional duties:

  • To attend supervision, training and meetings as and when required.


Job Profile

Brompton utilises Personal Profile Analysis and Psychometric Assessment during the recruitment process. This allows to identify the ideal behavioural requirements for each job function in terms of Dominance, Influence, Steadiness and Compliance. The ideal behavioural profile for this role is set out below:

The Job Profile indicates that the person in this job should be friendly, assertive, independent, quick paced and have the ability to motivate others. Contact ability and communication are also likely to be key notes, as the job environment may require the active influencing and persuading of a variety of people in changing situations. The generation of many contacts and involvement in buying a product or concept by gaining willing acceptance may be important within the function. The incumbent should enjoy challenging situations and have the flexibility to work in an unstructured environment with freedom to act and the authority to make decisions.


Influence (High I)

  • Social activities and community responsibilities external to the organisation will sometimes be required of the successful candidate.
  • Candidates who exude natural self-confidence will be actively sought after.
  • The ability to make favourable impressions on others will be an important attribute.

Dominance (High D)

  • The ability to solve problems and implement appropriate remedial measures would benefit the incumbent.
  • An assertive, but not an aggressive, style could be a requirement of this post.
  • Reacting quickly to change will be viewed in a positive light.

Compliance (Low C)

  • Strong-willed and independent candidates will comply with a number of important components of this role.
  • Firm, even, at times, unconventional independence, will be a requirement of this position.

Steadiness (Low S)

  • Candidates who are always looking for new and better ways of doing things will be welcomed in this role.
  • Mobility and alertness will be required of incumbents who intend to perform satisfactorily in this position.
  • People with a clearly goal-directed restlessness will qualify for short-listing in this position.


Benefits

Brompton offers you a very excellent working environment with enthusiastic colleagues who get along very well, communicate and cooperate with each other. The working climate is informal, but we work hard. Next to good terms of employment Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment.

  • Huge discount on your very own Brompton (family and friends get discount too).
  • Position to thrive. Whether you’re early in your career or an experienced professional, Brompton provides you with everything you need to excel in your job and for personal growth. You will be actively encouraged to increase your skill set and to attend relevant events.
  • 24 days holiday plus Bank Holidays, increasing the longer you stay with us.


How to Apply

If you feel that you fit within the Brompton team spirit and you can bring talent, innovation and enthusiasm to our workforce then please submit your CV and Cover letter to the People team.

You should be advised that any applications submitted without a covering letter and CV will not be considered for the role. Applicants must have the right to work in the Netherlands.

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalise peak work periods or otherwise to balance the workload.

    Job requirements

    Person Specification

    • High level of knowledge and proven experience with the Brompton Bicycle is essential.
    • Excellent customer service skills.
    • Be a self-starter who can work unsupervised to high standards and meticulous detail.
    • Be a team player who will contribute to the continuous improvement goals of the department as well as the company.
    • Be IT literate, preferably including MS Word and Excel.
    • Have the right to work in the UK.
    • Cytech Level 2 is preferred.