About the Company
Brompton wants to transform cities. By providing the means to commute or explore with a bike that you can take anywhere and store anywhere we can make cities better places to live in. Our high-quality products, combined with resurgence in cycling, means that we are enjoying strong, sustained growth. If we are to continue to thrive, we need to recruit great people who can contribute to our ambitious aims. We are a truly global company exporting 80% of our production to 45 countries around the world and intend to produce over 105,000 bikes this year; though we believe we’re just getting started. We can offer you a job you won’t find anywhere else.
About the Customer Service Team
The Brompton Customer Service team is made up of a diverse, respecting and positive group of individuals, that reflects the wider business ethic and drive to promote freedom in cities through the products we manufacture. We are unified in an effort to provide a gold standard of customer service to a global network of Brompton Owners, perspective owners and the supporting dealer network.
The Customer Service team are passionate about the product and understand what the freedom it provides its users. We focus on making sure that every step of the customer’s journey is positively supported, through meaningful and catered for communication and literature, including when the product does not perform completely as expected. The team operate on a great attitude of owning the queries presented and championing the customer’s experience every at step of the way.
Brompton’s Customer Service team is a family of individuals with a “can do” attitude and a desire to empower people’s movement and freedom through the fantastic product we provide.
The main body of your day to day in this role is reactive technical support for both the consumer and dealer network. This will include:
Elements of proactive support you will be involved in. This will include:
There will be elements of reflective assessment, based on your output and the products success in the field. This will include:
Essential Skills and Experience:
Preferred Skills and Experience:
What Will Make You A Great Fit: