Technical Resource Assistant

Job description

Job Description

Create the Technical Literature for new and existing products to a consistent format, with clear illustrations, taking direction from the Technical Specialist and input from other departments.

Develop primary, secondary & tertiary packaging solutions for products. Working with internal supply chain, quality and commercial teams, along with suppliers of packaging materials to bring products to market.

Main duties:

  • Produce technical information and literature, for internal and external customers.
  • Investigate the product and identify those areas that will require instruction to operate, maintain or replace; in order to understand the information needs of the user
  • Create instructional literature, for the use, service and maintenance of Brompton products, taking direction from the Technical Specialist; to ensure best practice and correct use of terminology
  • Verify that documents are compliant with international safety standards and regulations
  • Collaborate with translation partners to produce documents in multiple languages
  • Deliver production artwork on time and to internal/external requirements.
  • Collate feedback from internal and external sources to improve and extend the technical literature
  • Assist in the delivery of development projects, liaising with various departments
  • Liaise with Product Management team to implement the parts & accessory packaging strategy
  • Create innovative and sustainable packaging solutions for parts
  • Develop prototype packaging mock-ups
  • Adhere to Brand and Style guides.

Job requirements

Person Specification:

  • Good knowledge of the bike industry
  • High standard of written English
  • Self-motivated who can take direction and deliver to high standards
  • IT literate, preferably including MS Word and Excel, Adobe Creative suite and Solidworks
  • Required to take a hands-on approach
  • Well organised with the ability to communicate to colleagues, customers and suppliers at all levels
  • Ability to contribute positively in a team working environment and have a positive can-do attitude.