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Global E-Commerce User Experience Analyst

  • Greenford, England, United Kingdom

Job description

The role:

  • You will be leveraging data insights from Google Analytics 4 (GA4), heatmaps, and user analytics to identify areas for improvement in user journeys and enhance key performance indicators (KPIs).
  • Responsible for contributing and validating a comprehensive roadmap for website functionality and collaborating with cross-functional teams for continuous improvement in our digital user experience.
  • You will be collaborating with our international offices to guide best practices and supporting ongoing optimisation of our websites for multiple departments that contribute to our user experience.
  • Take ownership of GA4 analytics implementation, serving as the main contact for Ecommerce GA4-related queries, and ensuring precise and reliable data collection.
  • Dashboard development and reporting are crucial aspects, involving the construction and maintenance of actionable insight dashboards, aligning with Ecommerce goals, and facilitating well-informed decision-making across our Ecommerce teams.

Job requirements

Who you are:

  • Deep knowledge of Google Analytics 4 with successful implementation and optimisation.
  • Strong analytical skills and the ability to transform data into actionable insights, in line with the function and organisations business strategy.
  • Proficiency in data visualisation tools and the creation of dashboards, specifically powerBI, in partnership with data and analytics functions.
  • Excellent communication skills, capable of conveying complex insights to both technical and non-technical stakeholders.

Desired Experience:

  • Proven track record in a similar UX Analyst role.
  • Experience in conducting A/B testing and utilizing results to shape digital strategies.
  • Essential: Google Analytics and other analytics software
  • Essential: Experience working with A/B testing platforms
  • Essential: Knowledge of querying and transforming data using SQL
  • Preferred : Familiarity with cloud based analytical platforms such as Databricks
  • Familiarity with SaaS ecommerce platforms

You might not tick all the boxes, and that’s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.

Sustainability and Health & Safety Responsibility:

  • Encourage your team to use socially and environmentally responsible practices.
  • Provide effective leadership and be a role model in setting the direction of the Sustainability and H&S culture, engagement, and performance.
  • Maintain and review appropriate risk assessments and any Works Manuals or specific instructions required for the prevention of near misses, incidents, injuries, and ill-health, including monitoring Health & Safety performance.
  • Provide information, instruction, training, and supervision to ensure our people have the skills and knowledge necessary to achieve the Sustainability and H&S objectives and act in accordance with the Brompton Policies and Procedures.
  • Ensure regular Health & Safety inspections, investigations and self-audits are conducted and that all actions raised are followed up and closed within required timescales.

Benefits at Brompton:

Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.

  • Flexible working
  • 9 Day Fortnight –This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This means the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off.
  • Annual Leave – 25 days annual leave, plus all UK bank holidays.
  • Competitive Salary – Plus workplace pension scheme and profit share bonus.
  • Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too.
  • Staff Loan Bike – All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months
  • Onboarding Induction – New starters will enrol on a 3-month onboarding induction programme with a welcome pack goody bag as well as a factory tour, meet&greet with the Chiefs and an afternoon bike ride. There are also opportunities for work experience in the Covent Garden shop floor.
  • Free Breakfast – Unlimited, all-day access to an array of fruit and cereal
  • On-Site Canteen – Staff can enjoy subsidised hot meals, snacks and refreshments at our in-house HandleBar Café
  • Breakout Areas – Unwind on the mezzanine floor which contains a ping-pong, foosball and pool table and other games like darts and a giant Connect-4!
  • Social Activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few.
  • Learning and Development - Access to free LinkedIn Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities.
  • Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits.
  • Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There’s also Head Space, Brompton’s approved wellness program for employees.
  • Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay.

Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021.

Diversity, Equality and Inclusion Commitment

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.