Freight Assistant

Job description

Job purpose: You will join us at a critical moment in the company’s history. As our business continues to grow and our reach widen, our customers’ experience dealing with us is more important than ever. As we consolidate our position as a leading British SME, we must match our commitment to manufacturing excellence with world-class customer service.

You will be responsible for organizing and coordinating your team so that all spares and accessories and bike orders are dispatched to spec, in full and on time.

You will be a principal figure in your customers’ service experience, handling enquiries and managing orders as well as improving and having input into making our current processes more efficient. The role will be varied and challenging, with a focus on continuous improvement in all areas.

Main duties:

  • Assist dispatch team in ensuring orders are processed and delivered on time for both EU and rest of the world.
  • preparing orders for despatching and liaising with couriers preparing orders for despatching and liaising with couriers
  • Organized all shipments out of the factory across the world, ensuring costs and documentation are as scheduled    
  • ` Liaise with production and sales to ensure customers’ orders, as far as possible, are dispatched as one shipment
  • To undertake all aspects of administration in relation to the booking and monitoring of transport.
  • To attend training and meetings as and when required
  • To attend for stock takes as and when needed,
  • Assist day-to-day operation
  • Completion of HMRC audit spreadsheet upon the delivery of every container to ensure that all commodity codes are correct, and the right duty is paid on all imports.

Job requirements

Person Specification:

  • Keen attention to detail
  • Excel (minimum level 2) and Word (basic level) preferred
  • A good knowledge of the internet and control systems
  • Excellent communication skill with all stakeholders
  • Be able to work unsupervised with good time management
  • The ability to problem solves and provide solutions
  • ‘A can do’ attitude with a hands-on approach
  • Methodical
  • Punctual & Reliable

Additional duties:

  • To attend training and meetings as and when required
  • Any other jobs around the factory that may be deemed necessary