Field Reliability Engineer

Job description

The role

A Field Reliability Engineer is sought to maximise insight from product failure and warranty data, guide proportionate reaction and improve next generation product through input into performance targets.

Main duties

  • Product fault data:
    • Curate and analyse fault reports to proactively identify quality issues and make predictions of their potential course and impact
  • Use all available data sources to quickly build up predictions for field failure rates over the life of the product and define tests and data gathering to support and strengthen predictions
  • Characterise typical field failure mode(s) of current product and hunt for links with lab testing and user behaviour to facilitate root cause identification
  • Evolve customer feedback and product performance data collection channels and identify and leverage novel field quality data sources to improve the resolution and power of future reporting.
  • Reporting:
    • Develop dashboards for individual stakeholders to illustrate trends and issues
  • Generate regular reports to the business around in-service product reliability.
  • Lab testing:
    • Implement sophisticated statistical tools to better understand product testing achievements
  • Set meaningful and verifiable performance targets for new product
  • Feed into warranty prediction/strategy discussions.

Job requirements

    Skills and Experience (essential)

    • Engineering or science degree
    • 3+ years’ experience in relevant fields: Engineering, testing, quality. Could also suit a data-scientist with a strong interest in Engineering and manufacturing
    • Proven data analysis and statistical mathematics skills.
    • Experience with unstructured data analysis, including text analytics
    • Proficient with PowerBI, MS Excel, R
    • Familiar with reliability concepts and tools e.g. Weibull analysis, building regression models and robust engineering design methods.
    • Very high level of spoken and written technical English.
    • Proven ability to work independently and manage your own time on multiple concurrently running tasks


    • DFMEA experience
    • Understanding of the major processes and materials involved in modern bicycle manufacture.
    • Thorough knowledge of bicycle mechanics and enjoys riding!

Applicants must be eligible to work in the UK