Ecommerce Operations Controller

Job description

Brompton wants to transform cities. By providing the means to commute or explore, with a bike that you can take anywhere, we can change the way people live in cities. Our high-quality products, combined with the resurgence in cycling, means that we are enjoying strong, sustained growth. To continue to thrive we need to recruit great people who can contribute to our ambitious aims. This is an exciting time to join the Operations team as we embark on ambitious growth plans in Europe and beyond. Brompton has a real focus on the product iterating it many times over our 42-year history. We are amid bringing an equal focus to our customers and how they experience the brand through their buying and ownership experience. A key role in the fast paced Omnichannel expansion, you will deliver and then help define the processes required to scale our ecommerce operations. Already operating across 11 online stores and 3 warehouses you will have responsibility for integrating Ecommerce fulfilment into the business across Finance, Warehousing, Buying, Retail Operations, Sales Planning & Customer Service.

Daily Tasks

Stock level update report for SGP / UK and EU

Notification of stock outs in all warehouses for all regions

Returns management with CS team. Physical and warehouse

Raise Invoices Magento

Investigating any stock / order issues across all E-com systems

Providing Junction team with C&C awaiting pick up list

Day to day processing and dispatch of all E-com orders

To work alongside dispatch and help with all day to day duties within the dispatch team, including dispatching orders, invoicing and order processing


      • Weekly team meeting to review trading plan and identify stock shortages – to be held with wider E-Com team
      • Weekly stock position for all warehouses – to be presented during weekly meeting
      • Review stock levels and replenishment orders for SGP / USA / BBL – report to be delivered at weekly meeting


      • 100% stock accuracy in the UK warehouse
      • Creating SOP for stock control in UK warehouse
      • Creating SOP for better integration of processing all E-com operations in agreement with E-Com section and Operations
      • Create systems of reporting exceptions / KPI’s agreed with both operations and E-Com sections

      Main Duties

      • Shipment fulfilment
      • Dispatching
      • Track and Trace information control
      • Issuing Credit notes as and where required
      • Accounting for Orders Paid not dispatched
      • Apportioning sales to the correct market and product nominal
      • Posting invoices into our accounting system
      • To work alongside dispatch and help with all day to day duties within the dispatch team, including dispatching orders, invoicing and order processing
      • Taking instruction from section Manager and holding to instruction until action is completed

      Inventory Management

      • Implementing regular stock counts for Ecommerce, providing value and turn by SKU
      • Reporting on product performance, ensure key lines are never out of stock with purchasing and dispatch to ensure correct controls are in place to manage best selling lines efficiently.
      • Be the E-Com point of contact for the P&A team to ensure the website accurately reflects available stock levels
      • SOP creation, minimum stock level set up and system planning to ensure we manage stock control process correctly for E-Com integration within the broader business

      Order Processing E-Com

      • Reporting on orders and status
      • Dispatching bikes from the TP / CSI Systems
      • Be primary contact for operations and E-com, fixing space allotment for key lines in Greenford and controlling stock call off from off-site locations

      Product data across systems / Customer service

      • Aid customer service in putting returned bikes back into stock
      • Acting on feedback from CS on dispatch/delivery issues

      Job requirements

      Essential (E) & Desirable (D) Criteria

      • Ability to prioritise tasks (E)
      • High-energy, a results-oriented performer who thrives in fast-paced, interrupt driven environments (E)
      • Process minded (E)
      • A strong operations background with a solid understanding of inventory management (E)
      • Comfortable with complexity and uncertainty (E)
      • Strong analytical and reporting skills, numerate and fluent in aggregating datasets (E)
      • Experience of using warehouse management & order processing tools and software packages (E)
      • B2C experience and experience with hard goods (D)
      • Working in a matrix organisation influencing people across multiple departments to improve communication and processes (D)
      • Comfortable managing large volumes of data with Strong MS Office and Excel skills (D)
      • Experience working in ecommerce operations (D)