Job title: Customer Service Supervisor (Americas)
Department: Customer Service
Responsible to: Operations Manager (US)/Customer Service Manager (UK)
Location: Dumbo, Brooklyn Office (currently flexible/remote due to COVID)
Benefits: Competitive salary and substantial health, dental & vision plan contributions. Access to a choice of quality plans and benefits via our PEO TriNet. 401k with 3% Company Match
Hours: Full-time non-exempt; 40 hours over 5 days per week with occasional remote weekend working.
Vacation: 20 days PTO per annum, plus eight company-observed public holidays.
About the Company
Brompton is a highly respected British manufacturer of bespoke folding bikes. Each bike is hand made in London. For many owners of our bikes, Brompton is part of their lifestyle and an expression of who they are. We enjoy riding our bikes too and we are proud of their success around the world.
As a brand, our vision is to transform how people live in cities. Our bike was conceived as a product which would increase people’s sense of independence and freedom, and this concept is still at the heart of everything we do. Brompton is widely acknowledged as the finest bike of its type: cleverly designed and beautifully made to be versatile, easy to use and durable. This excellence, combined with the resurgence in cycling for transport and leisure, means we are enjoying strong company growth.
Brompton Bicycle is privately-owned, successful, and profitable. We export 80% of our production to 44 countries around the globe, and we built over 50,000 bikes last year. But we believe we are just getting started.
If you are excited by the opportunity to sell market-leading products that make a difference to people’s lives, we can offer you a job you will not find anywhere else.
Provide industry leading Customer Service to all Brompton customers via a variety of channels to resolve their enquiries as well as developing the customer base by driving sales conversions. The role will require daily co-ordination of resources to ensure the efficient and effective handling of all customer enquiries as well as assisting the Customer Service Manager to develop the Customer Service strategy in the region. This is a full-time position based in New York, with occasional remote weekend working. The team is currently working remotely due to COVID.
Skills and Experience